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Fairness Resources & Consultation

Resources for public sector organizations

The Public Authority Consultation & Training Team (PACT) works with public sector organizations across BC to support organizations to have fair decision-making processes and to deliver programs and services fairly. The team is experienced in the application of administrative fairness principles and is available to collaborate with you and your team.

How we can help


Consultation: We are available to consult with you to support fairness and continuous improvement. We provide feedback on existing programs and policies, proposed legislation, and draft policies. We can also provide feedback on complaint handling policies and procedures. To learn more about our consultation services, please click here.

Online training and webinars:  We offer a free online course, Fairness 101, as well as several webinars about administrative fairness to support you and your staff. Click here to register or for more information.

Workshops: Our team offers in-person and virtual Fairness in Practice workshops throughout the year. Participants will explore what administrative fairness means and how to be fair when delivering services and making decisions. To learn more or to register, please click here.

Resources and guides: Our resources and guides provide understandable and clear information and tips on how to be administratively fair when delivering public services. Click here to review our guides and  and here for our quick tips.

“Your team’s advice and that generally of the BC Ombudsperson has been invaluable.”