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Being Treated Fairly Is Your Right
Have a complaint? Talk to us.

What we do

As BC’s independent voice for fairness, we work to make sure public sector organizations are treating people fairly and following the rules. We listen to and investigate complaints about local and provincial public sector organizations as well as investigate reports of serious wrongdoing in the provincial government.

Our work improves public services for all British Columbians.

Our services are free and confidential.

 During the COVID-19 pandemic, walk-in service at our Victoria office is closed. Our services remain available, please contact us.

Can we help?

Our Complaint Checker tool can guide you on where you can take your complaint before you contact us as well as find out what organizations we can and cannot investigate.



Addressing Indigenous racism and discrimination in B.C.’s health care system

Indigenous people wishing to share their experiences of racism and discrimination in health care may still do so. We have asked Kerrie Reay to continue in her role from the Addressing Racism Investigation by Dr. Mary Ellen Turpel-Lafond to ensure callers are provided with the time and understanding to speak...

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December 07, 2021

Ombudsperson investigative update finds call wait times for most vulnerable still too long

Victoria – Income and disability assistance recipients are still not getting the timely service they need when using the Ministry of Social Development and Poverty Reduction’s telephone system…
February 14, 2020