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Being Treated Fairly Is Your Right
Have a complaint? Talk to us.

What we do

As BC’s independent voice for fairness, we work to make sure public sector organizations are treating people fairly and following the rules. We listen to and investigate complaints about local and provincial public sector organizations as well as investigate reports of serious wrongdoing in the provincial government.

Our work improves public services for all British Columbians.

Our services are free and confidential.

 During the COVID-19 pandemic, walk-in service at our Victoria office is closed. Our services remain available, please contact us.

Were you impacted by extreme weather in 2021?

Did you have to leave your home? The Ombudsperson is investigating two provincial assistance programs and would like to hear about your experience. Click here to complete our online questionnaire.

Our Indigenous Services

The BC Ombudsperson is advancing a decolonial approach in our work with Indigenous Peoples. We are committed to building and sustaining ongoing relationships rooted in respect, reciprocity and responsibility.

Learn more

New! PIDA eLearning course is now available

FIRE & FLOOD TEST

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August 22, 2022

Ombudsperson investigative update finds call wait times for most vulnerable still too long

Victoria – Income and disability assistance recipients are still not getting the timely service they need when using the Ministry of Social Development and Poverty Reduction’s telephone system…
February 14, 2020