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For Organizations
Online training & webinars

Online training & webinars

The BC Ombudsperson’s Office has a number of online training materials available to support you in learning about administrative fairness.

Fairness 101: An Introduction to Administrative Fairness

Our free, 1-hour online course provides participants with an overview of the principles of administrative fairness and teaches learners how to recognize and apply these principles in their work. It focuses on how to be fair when making and communicating decisions that directly impact members of the public to ensure excellence in service delivery and prevent complaints from escalating.

This introductory course, based on our popular in-person Fairness in Practice workshops, is a key component of our office’s prevention programming and serves as a foundation for all public sector employees regardless on their role.

To register, visit our online learning portal

I thought the course was very well done. The scenario-based learning was engaging and easy to follow. I found the length of the course was just right.”


Administrative Fairness in the Public Service: Webinar Series

Our webinar series provides useful and actionable insights about how to be more fair.

The Essentials of Fair Complaint Handling

Learn some key principles for effective complaint handling with a focus on how to resolve complaints at the point they are received. We will cover some of the highlights of our office’s Complaint Handling Guide.

Fairness Matters: Making Fair Decisions

This webinar features BC Ombudsperson, Jay Chalke and Ministry of Attorney General Lawyer, Laurel Courtenay, discussing the importance of making fair, defensible and reasonable decisions.

Fairness in Practice: Aspects of Procedural Fairness

This webinar outlines the concept of procedural fairness in administrative decision making and provides participants with essential knowledge to support fairness in service delivery.

Fairness in Practice: Why Relationships Matter in Public Service Delivery

This webinar covers the essentials of building relationships with public service users and building fair treatment into public service delivery. It also provides some informal resolution tips, discusses how to respond to challenging behaviour, and looks at managing the effects of complaints.

Quarterly Reporting Webinar

The first in a series of webinars for public authorities, the Quarterly Reporting Webinar focuses on the updates provided to organizations about complaint files.