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Online Training and Webinars

The BC Ombudsperson’s Office has a number of training materials available to support you in learning about administrative fairness and your role and responsibilities under the Public Interest Disclosure Act.

eLearning Courses

Speaking up Safely: Your Rights & Responsibilities

This course covers the protections that the Public Interest Disclosure Act (PIDA) provides to current and former BC public sector employees who witness or know of serious wrongdoing occurring in their workplace, and outlines the various options available for reporting wrongdoing.

To register, visit our learning hub

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young women working and used computer, working concept.

Fairness 101: An Introduction to Administrative Fairness

This free, 1-hour online course provides participants with an overview of the principles of administrative fairness and teaches learners how to recognize and apply these principles in their work. It focuses on how to be fair when making and communicating decisions that directly impact members of the public to ensure excellence in service delivery and prevent complaints from escalating.

To register, visit our learning hub

Webinar Series

We have several webinars designed to support organizations to be more fair and learn about their responsbilities under PIDA. Please visit our events page for upcoming webinars and workshops and information on how to register

PIDA:
Supervisor Responsibilities

This webinar covers the essentials of building relationships with public service users and building fair treatment into public service delivery.

PIDA Conference 2021:
Dr. Cindy Blackstock

On December 3, 2021, our office held the 3rd Annual Public Interest Disclosure Conference featuring keynote speaker Dr. Cindy Blackstock.

Essentials of Fair Complaint Handling

Learn some key principles for effective complaint handling with a focus on how to resolve complaints at the point they are received. We will cover some of the highlights of our office’s Complaint Handling Guide.

Why Relationships Matter in Public Service Delivery

This webinar covers the essentials of building relationships with public service users and building fair treatment into public service delivery. It also provides some informal resolution tips, discusses how to respond to challenging behaviour, and looks at managing the effects of complaints.

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brief outline of webinars if needed

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brief outline of webinars if needed

Aspects of Procedural Fairness

This webinar outlines the concept of procedural fairness in administrative decision making and provides participants with essential knowledge to support fairness in service delivery.

Why Relationships Matter in Public Service Delivery

This webinar covers the essentials of building relationships with public service users and building fair treatment into public service delivery. It also provides some informal resolution tips, discusses how to respond to challenging behaviour, and looks at managing the effects of complaints.

Why Relationships Matter in Public Service Delivery

This webinar covers the essentials of building relationships with public service users and building fair treatment into public service delivery. It also provides some informal resolution tips, discusses how to respond to challenging behaviour, and looks at managing the effects of complaints.